Absence referrals to the Attendance Service using the Attendance Service Application

Absence referrals from a school to the Attendance Service must be made through the Attendance Service Application (ASA).
ASA records unjustified absence referrals and non-enrolment notifications from schools.

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Get access to ASA

To get access to the Attendance Service Application (ASA) please ask your School's EPA Authoriser to request ASA access for you as they have the ability to submit staff access requests for the school via the EPA Online Tool to the Education Service Desk.

This EPA process replaces the need for school staff to fill out a paper form for access to Education Sector Applications.

If you are not sure who your school's EPA Authoriser is then please ask a colleague or else contact the Education Service Desk (external link)

Once your School's EPA Authoriser submits your EPA Request for Attendance Service access this will be received and processed by the Education Service Desk within 3-5 working days.

Once the Education Service Desk have completed your Attendance Service request you will receive a confirmation e-mail from the Education Service Desk regarding your ESL user account being granted Attendance Service access.

Only then will you be able to use the Attendance Service.

Login to ASA

3 days after we receive your form, you will get an email with your ASA user name and password.

Help to learn and use ASA

For any help you need, including technical support, contact the E-Admin Contact Centre.

ASA video and transcript

Download the transcript for the Using the Attendance Service Application (ASA) - how to lodge a referral [DOC, 116 KB]

ASA user guide and quick reference card

Attendance Service Application School User Guide [PDF, 992 KB]

Create an Unjustified Absence Referral [PDF, 395 KB]

When to lodge an unjustified absence referral in ASA

If a student has been unjustifiably absent, without satisfactory explanation, and your school has been unable to return the student to school, then log on to ASA and lodge an unjustified absence referral.

Once lodged, the referral is sent directly to the Attendance service provider who will allocate the referral to the appropriate Attendance Advisor or Kaiāwhina for action.

For more information, go to Guidelines on how to refer to your Attendance Service for additional support.

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