All teachers and administrators in New Zealand registered schools can use the Ministry’s ICT Helpdesk. It also supports users of Managed Learning Environments (MLEs) — Student Management System (SMS), Learning Management System (LMS), and Student Transfer System (SRT).
Contact the IT helpdesk
Phone: 0800 CALLICT (0800 225 542) or 09 356 3167
7am to 7pm weekdays, except public holidays.
The cost for Helpdesk services
Phone and email support are free.
What we’ll ask you for when you call
- School ID number and name.
- Your name and email address.
- A phone number.
- The product you need help with.
- The serial numbers of any relevant hardware, if possible.
What we cover
We'll troubleshoot and try to resolve suspected faults. If the product isn’t mainstream we may need to investigate further. We may refer you to self-help like online help files or websites.
We'll help you install products, as long as you're following the suppliers' guidelines, and you have in the past.
We can guide you on using installed products. We may refer you to resources like websites, training material and manuals.
Warranty claims and hardware faults
We'll troubleshoot any suspected warranty claims in line with the manufacturer's guidelines.
The Ministry’s ICT policies
We can provide Ministry policies on:
- the use of ICT in schools
- school administration
- ICT policy
- advice on the use of ICT products.
Support for users of Managed Learning Environments — SMS, LMS, and SRT
Help covers all software and hardware that the Ministry provides to schools, and
- SMS — Student Management System
- LMS — Learning Management System
- SRT — Student Transfer System.
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