Before making an appeal
Before an appeal can be requested there will have been a number of unsuccessful ORS applications and/or reviews within a relatively short period of time. The appeal must be made within 1 month of the date of the last letter explaining the verifier's decision.
We encourage you to speak to the key contact, service manager, or Manager Integrated Services at your local regional office. They can talk with you about your case to see if an appeal is appropriate.
The process is outlined under Section 47 of the Education and Training Act (2020).
Request an appeal
Only the parent or caregiver of the student can request an appeal.
No new information can be introduced in the request for an appeal or at the arbitration hearing.
Email us and state that you are requesting an appeal. Address your email to the General Manager – Office of the Deputy Secretary, Te Pae Aronui.
Email: [email protected]
We will respond with an explanation of the full appeal process.
Appeal process
The appeal process is arranged independently of the verifiers. The office of the deputy secretary will suggest an approved arbitrator from outside the Ministry to carry out the appeal. You will agree on an arbitrator with us.
You will receive information about the hearing, including about your attendance and who else will be there. You will present your submission, and the Manager Assurance and Eligibility will present our submission.
