COVID-19 (novel coronavirus)

Information and advice for students, whānau, and the education sector.

This section was updated on Tuesday 31st March at 12:16pm.

Thank you to all of you who continue to unite against COVID-19 from your homes. For all updates on COVID-19 visit: Unite against COVID-19 - covid19.govt.nz.

Early learning services, schools, kura and tertiary education providers closed at midnight on Wednesday 25 March for four weeks. 

There is information below for essential workers on options for caring for their children during the lockdown period.

Essential businesses - covid19.govt.nz

School holidays will start early, from 30 March to 14 April inclusive. During the holiday break, we will support schools to develop e-learning and other distance learning options ready for the start of Term 2.

To support distance learning, two online spaces went live recently: Learning from Home and Ki te Ao Mārama. These websites have resources for parents and whānau, teachers and leaders spanning early learning through to senior secondary, and new material will be added to these over the coming weeks.

Tertiary providers are moving to full distance learning as quickly as possible.

Please refer to the Ministry of Health for health information, and the Government's dedicated website for all other information and advice:

COVID-19 – Ministry of Health

Unite against COVID-19 - covid19.govt.nz

Symptoms, prevention, high risk and what to do if you're concerned

Symptoms

Symptoms of COVID-19 are similar to a range of other illnesses such as influenza. Having any of these symptoms does not necessarily mean that you have COVID-19.

Symptoms include:

  • fever
  • coughing
  • difficulty breathing.

Preventing the risk 

You can take some simple steps to help stop the spread of diseases like COVID-19:

  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly: 
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.

Go to the Ministry of Health website for more information about preventing the risk:

COVID-19 (novel coronavirus) guidance – Ministry of Health

High risk individuals

While the majority of people who are confirmed with COVID-19 will experience mild to moderate symptoms, some individuals are at risk of more severe symptoms.

Older people, particularly those with pre-existing health problems are more likely to get severe illness and are therefore considered at risk. High risk individuals also include people with underlying medical conditions, such as:

  • a compromised immune system
  • liver disease
  • cancer
  • kidney disease
  • heart disease
  • diabetes mellitus

More information:

What to do if you're concerned

If you have the symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please call Healthline's COVID-19 line, with translators and interpreters available 24/7 in 150 languages:

If you intend to visit your GP or after-hours medical centre, phone ahead to let them know.

More health advice and virus prevention information is available on the Ministry of Health website:

COVID-19 health advice for the public – Ministry of Health

Travel and Visa information

This section was updated on Thursday 26 March at 1:00pm.

Keep updated on travel restrictions through the New Zealand Immigration website:

COVID-19 response – Immigration New Zealand

Advice for early learning services/kōhanga reo

This section was updated on Tuesday 31st March at 12:56 pm.

All early learning services closed at midnight on 25 March for four weeks. 

Support for distance learning

We are working to access and develop resources to support learning in homes. Our support will mostly be delivered online, and we would be pleased to connect with kaiako who are interested in working with us as we develop this. You can contact us at early.learning@education.govt.nz.

Recently, we launched Learning from Home and Ki te Ao Mārama, two new websites to support teachers, kaiako, parents and whānau to support their children and young people to continue their learning.

These have been produced with other agencies and are a one-stop shop for teaching and learning at home, including early learning. These websites will continue to be developed to include a wider range of resources.

Learning from home
Ki te Ao Mārama

Charging parent fees while services are closed

As early learning services are closed, we would expect you to be flexible and reasonable about parent fees during this period.

The Government is continuing to support early learning services through the ECE subsidy funding with no claw backs during the lockdown period, and services can also apply for the Covid-19 Wage Subsidy.

Funding

Funding for all early learning services will continue over this lockdown period.

Funding paid on 2 March 2020 that was enrolment based may not reflect actual attendance through to 31 May 2020. If actual numbers of children who attend is less than enrolment numbers, you will not be required to pay this back. If your service has higher attendance during this period you will claim the funding through the usual wash-up process. This also applies to early learning services on monthly funding.

We do not need you to enter emergency closure days in your Student Management System at this stage. Further guidance will be issued shortly.

COVID-19 Wage and Leave Subsidy

The COVID-19 Wage Subsidy is available for the early learning sector if you meet the Government’s Covid19 eligibility criteria. The wage subsidy is available for employers that are registered businesses, contractors, sole traders and those who are self-employed. This means that the wage subsidy will be available for many:

  • Home-based educators (see below).
  • Kindergartens.
  • Kōhanga reo.
  • Childcare centres and Playcentres (including private and not for profit centres).

Home-based educators

It’s important to note that educators who are contractors or self-employed need to apply for the subsidy themselves, rather than the home-based service they contract to, or get work from.

To qualify for the wage subsidy, all applicants must also be able to declare that they meet the other key criteria such as:

  • having experienced a minimum of a 30% decline in actual or predicted revenue (over the period of a month when compared with the same month last year), and that decline is related to COVID-19
  • being taking active steps to mitigate the impact of COVID-19 on their business
  • making their best effort to retain employees and pay them a minimum of 80% of their normal income for the subsidy period.

Ministry of Social Development Funding

The Ministry of Social Development (MSD) have provided some certainty over the next six months, and will treat all providers fairly if their contracted delivery of services are impacted by COVID-19. If affected providers have to reduce services temporarily due to COVID-19, they will seek to maintain current funding levels for the period of the contract:

  • MSD will maintain all current funding levels for grants and top-ups for the next six months. This means providers will not receive a reduction in funding levels due to children being away sick, or because of self-isolation or prevention measures.
  • MSD will not be pursuing refunds from providers that close as a result of COVID-19.

Payment of childcare subsidies while services are closed due to COVID-19

We have received queries about the payment of childcare subsidies while services are closed due to COVID-19. We understand that this is a pressing concern.

We have raised this with MSD who advised that their current regulations do not allow them to make this payment when children are not attending the service because the service is closed, however the issue is under consideration.

MSD has indicated that they will communicate directly with early learning providers when there is new information. When new information comes to light we will also publish this in the ECE Bulletin.

More information and guidance can be found in the Early Learning Bulletin sent out on 30 March. To view this bulletin and all past issues, please see the He Pānui Kōhungahunga: The Early Learning Bulletin page.

 

Advice for schools/kura

This section was updated on Tuesday 31st March at 12:55pm.

Schools closed at midnight on Wednesday 25 March for four weeks.

School holidays brought forward

School holidays will now begin from Monday 30 March to Tuesday 14 April inclusive. 

At the end of the school holidays, schools will be open for distance learning but not physically open for staff to work at the schools.

Support for learning at home

We know many of you have already completed take home packs for your students and/or have implemented your distance learning programmes.

We are working with schools and kura to develop e-learning and other distance learning options ready for the start of Term 2.

Learning from home website and Ki te Ao Mārama 

To support distance learning, we have two new online spaces available: Learning from home and Ki te Ao Mārama.

They include a range of resources for parents and whānau, teachers and leaders, for early learning through to senior secondary. We will work with you to develop and add to these resources over the coming weeks. 
 
Ki te Ao Mārama has been developed to support those students learning te reo Māori and for those in kōhanga reo, kura and Māori medium settings. 

You can use both online spaces to point students to activities that you think would help them learn at home. We are also adding planning tools to support you in your future planning for distance learning online.
 
If you have any suggestions that would help others or requests for specific types of resources for the website please contact Curriculum.Design@education.govt.nz.

For ideas and feedback that would support learning te reo Māori at home and for those learning in te reo Māori, please contact TeReo.MaoriGroup@education.govt.nz.

NZQA 

NZQA and the Ministry of Education will help schools and wharekura develop effective plans for NCEA assessment and qualifications for students affected by COVID-19, including supporting remote learning. Work is also underway to make sure that all qualifications, awards and pathways (including University Entrance and Vocational Pathways) will remain available.  
 
For students taking part in Trades Academies and Gateway Programmes, further information can be found at Youth Guarantee website.

Access to devices and the Internet

We know that not all households will have access to devices for their children to use for their learning. We also know that some households will have Internet connectivity issues.

We are committed to ensuring that digital inequity is not a barrier to learning.

We are working with device suppliers and the telecommunications industry to source all of the required equipment, and are working on the logistics of getting this to households that need it.  This is complex and we will be working with schools and communities on how we make this happen. 

We are also looking at delivery of learning plans and kits. In addition we are currently investigating broadcasting options (TV and radio) which could provide another way to reach students and their whanau.

Where the internet is already connected, it is great to see most telecommunications companies have lifted their data caps, so families won’t need to worry about extra costs or running out of data. 

Hard copy material for home

We know many of you have already provided students with material for home. We are working to provide hard packs for children who don’t have technology at home and we will work with you on the best approach to getting this to those children. Our aim is to provide a supply of these by 15 April, if printing and distribution times make this possible.

Support for your school to design and implement distance learning

All schools and kura can access additional support for distance learning:

  • You can ask your current PLD facilitator for help and support to plan distance learning
  • If you want to use a PLD provider to help support thinking and planning for distance learning but you don’t have PLD hours or your current facilitator is unable to help please contact the PLD mailbox. pld.enquiries@education.govt.nz and we will be in contact to help broker some support.
  • We know a number of schools can carry on online, if we can help please let us know, through the PLD mailbox pld.enquiries@education.govt.nz
  • A number of you identified through our survey you were unsure about your readiness or did not feel ready to provide learning. There were a range of reasons for that and we will be in touch to discuss the best way to support you.

Microsoft & Google technology support sessions for schools establishing distance learning

To assist schools who have any technology support questions (where you can ask anything) Microsoft & Google are holding online meetings to support schools establishing or offering distance learning for their students.
 
Alternatively schools can get assistance from their IT Service Provider.

Some useful Microsoft links are: Microsoft Remote-Learning and https://samuelmcneill.com/2020/03/16/the-ultimate-collection-of-resources-for-remote-learning-with-microsoft-365/.
 
Schools can participate in Google Hangouts meeting drop in sessions at This location. Other useful Google links are: Teach from Home and the Learning Hub.

Attendance codes

As school-led learning will continue at students’ homes over the lockdown period, schools and kura remain open for instruction.

This is except for the school holidays of 28 March to 14 April.

  • For school administrators, it is recommended you use attendance code F in respect of students who are undertaking school-led learning from home. Code F is ‘student attending an offsite course/class (the student is not in class but is on a legitimate off-site school-based course).
  • If parents or caregivers are choosing not to have their child undertake school-led learning from home, it is recommended this is coded as an unjustified absence.
  • In the event a student’s absence is unexplained or they are unwell, principals can continue to use their own professional judgement in using codes ‘J’, ‘M’, ‘T’ or ‘E’.
  • For students undertaking mandatory self-isolation, the Ministry recommends using the Justified Absence code ‘J’. Mandatory self-isolation – Ministry of Health

If your school has been, or will in the future, be closed while the health authorities trace and contact anyone who might have been affected, or where all staff and students have been asked to undertake self-isolation, attendance should not be marked.

Instead the school should be recorded as closed in your Student Management System calendar.

Payroll

School employees will continue to be paid with no change to the regularity of payments every fortnight. We are working through the detail at the moment.
 
For payroll related queries please contact support@novopay.govt.nz

A special School Bulletin was issued on 31 March updating schools on a number of payroll matters:

Ministry Bulletin for School Leaders | He Pitopito Kōrero

Staffing provisions

We have further updated our information online for all staffing provisions here – Staffing provisions

Annual Reporting and School Audit Process

We know schools may not be able to submit their annual financial statements to their auditors by 31 March 2020, or participate as you normally would in the audit process.  We accept that this will mean some schools will be late with meeting their statutory obligations. Schools will not be penalised if they are unable to submit their annual financial statements, or complete their audits on time.

The Office of the Auditor General is talking to relevant agencies, including the Treasury, about what the current circumstances mean for everyone and how they affect the usual accountability obligations of public entities, including schools.
 
OAG will provide updates here: https://oag.parliament.nz/media/2020/covid-and-auditing

Supporting the wellbeing of students

A number of your community may be feeling worried about COVID-19 (novel coronavirus). 

Here is some advice about how you can support the wellbeing of your students and their families:

COVID-19 and wellbeing

More health advice is available on the Ministry of Health website:

COVID-19 health advice for the public – Ministry of Health

Advice for tertiary providers/whare wānanga

This section was updated on Tuesday 31 March at 11.56am

Alert 4

The general guidelines on alert level 4 are as follows:

  • People are instructed to stay at home.
  • All educational facilities are to close.
  • Businesses closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities.

About the alert system - covid19.govt.nz

Under level 4, the following guidelines apply to all Tertiary Education Organisations:

    • Your number one priority should be the welfare of your students and staff, and ensuring that they can self-isolate in accordance with new Ministry of Health (MoH) guidelines as per the PM’s announcement.
    • All education and research services requiring face to face contact should be suspended immediately. As much delivery as possible should be shifted online, so long as this can be managed by staff working at home.
    • Many students (including international students) are likely to have to remain in residential accommodation, either because this is their only available accommodation, or because they are unable to travel home. Providing services to these students so that they can self-isolate is an essential service. This includes on-campus medical services, catering, pastoral care and other services.
    • Residential facilities, such as halls of residence, hostels, and homestays, must support remaining students to self-isolate and must strictly enforce personal distancing and hygiene requirements, in accordance with MoH guidelines.
    • For students who had only organised short-term accommodation arrangements, any alternative arrangements which had not been put in place before the lockdown will not be possible and students will need to remain where they are for the duration of the lockdown, with the same standard of care and support.
    • Security guards to protect property and persons in residential facilities and on campus are considered an essential service.
    • Medical research required for combatting COVID-19 is an essential service. 
    • All staff not working in essential services should be sent home. This includes all senior executives. Vulnerable staff who are providing essential services should be sent home and their roles filled by others.
    • All TEOs should comply with any instructions from authorised government officials including in relation to requisitions and rationing.

    An up to date list of what is deemed an essential service can be found on covid19.govt.nz 

    Essential services relevant to tertiary providers can be found under several areas of the list.  For example:

    • Accommodation covers “Any entity that provides accommodation services for essential workers, isolation/quarantine, and emergency housing”. This includes halls of residence,  hostels, and homestays.
    • Primary industries covers “Any entity whose closure would jeopardise the maintenance of animal health or welfare standards”. This includes caring for animals in research facilities.
    • Security “is considered an essential service, even if security services are being provided in relation to a premise for a non-essential service”. This includes on campus security.

    For all those involved in essential services, the aim should be to minimise the number of different staff involved in each service. For example, a single staff member should be assigned to care for animals during the lockdown, rather than a rotation of several staff.   

    All staff going on site should follow Ministry of Health guidelines for physical distancing (e.g. remain 2 metres apart at all times).  Any vulnerable person (e.g. over 70 or with a pre-existing condition) or anyone exhibiting symptoms of the virus should remain in self isolation and should be excluded from any on-site activities.

    All TEOs should assume that they will continue to be funded at their 2020 Investment Plan and Fees Free levels until the end of 2020.

    Government education agencies are moving to remote working and will remain in operation.

    Government agencies are working on a range of ways to support TEOs and students through this stage of COVID-19 and we will announce further guidance and measures as these are developed. 

    We are also providing regular bulletins for tertiary providers as the situation evolves. 

COVID-19 Tertiary Providers bulletins

 

Pastoral care codes of practice

Much of the advice and information detailed below relates to requirements in the Education (Pastoral Care of International Students) Code of Practice 2016 or the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019, which are administered by the New Zealand Qualifications Authority (NZQA).

While there are some differences in the specific requirements set out in the two codes, the principle informing the outcomes of each code is that students are able to make informed decisions about their health and wellbeing, and that students who are unwell or at risk are identified and supported to access appropriate help.

Find out more about the Code(s) and what responsibilities they set out for the pastoral care of your domestic and international students:

(Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019 – NZQA

(Pastoral Care of International Students) Code of Practice 2016 – NZQA

Advice to an unwell student or staff member

If you have a particular concern about a student or staff member, ask the student or staff member to call Healthline on 0800 358 5453 (or +64 9 358 5453 for international SIMS).

Healthline has translators and interpreters available 24/7 in 150 languages.

There are concerns some students may avoid going to a hospital for fear of cost. As COVID-19 is now a notifiable infectious disease, treatment for people who have, or who are suspected of having, COVID-19 is publicly funded under the infectious disease exception, to the extent appropriate in the circumstances to manage risks to other persons. This covers anyone in New Zealand, regardless of visa/citizenship status or length of time in the country.

Please note that the services are limited to:

  • Diagnosis.
  • Treatment of the person’s infectious or quarantinable disease.
  • Follow-up services.
  • Contact tracing services.
  • Surveillance of persons who are liable to quarantine under the Health Act 1956.

More information is available on the Ministry of Health’s website:

People receiving treatment for infectious diseases - Ministry of Health

Who is responsible for the care of students who are diagnosed with COVID-19 but do not require hospitalisation?

If a student is diagnosed with COVID-19 but does not require hospitalisation, they will need to follow the advice of the appropriate health professionals (such as their GP) for health care.

Providers must comply with the requirements in the pastoral care codes of practice. These include requirements to support all students with information and oversight of students at risk, as well as the more detailed requirements for domestic and international students in accommodation arranged by the provider.

How can providers support student wellbeing?

Emotional and mental health is important. Students may be feeling stressed or lonely, especially if they are self-isolating or are worried about family and friends overseas.

Providers should encourage students to reach out to their usual supports, like family and friends, and to talk about how they feel.

Under the international Code, providers must ensure that appropriate measures are put in place to address the needs and issues of international students as risk or with special needs.

Helpful advice for working out what measures may be appropriate can be found in NZQA’s international Code guidelines under Clause 25:

(Pastoral Care of International Students) Code of Practice 2016: 25. Process: international students at risk or with special needs – NZQA

The Interim Code also requires providers to assist all domestic tertiary students to manage their physical and mental health. This includes promoting awareness of wellbeing and mental health and practices that support good mental health and providing information about accessing health services themselves. Providers must also identify students at risk and ensure that there are effective pathways for assisting those students to access health services.

More advice for managing mental wellbeing regarding COVID-19 is available on the Ministry of Health website:

Managing your mental wellbeing – Ministry of Health

The Ministry of Health also offers a 24-hour ‘Need to talk?’ helpline staffed by mental health professionals. This is a free number or call or text at 1737 at any time:

Need to talk? Free phone or text 1737 – Ministry of Health  

There is also an NZ Government COVID-19 support factsheet, and more information on our website:

COVD-19 support factsheet – NZ Government    

More information about supporting the wellbeing of your community – Ministry of Education

What are the options for accommodation when self-isolating?

Self-isolation requires that someone has accommodation that is stable and limits their contact with any other people living in the same dwelling; e.g. a separate room and, if possible, separate bathroom.

A private home/flat is preferred over shared living arrangements such as hostels, boarding houses, residential halls, or even hotels.

In all cases, accommodation for international students must comply with the requirements in the Code by:

  • Ensuring that students aged under 18 are living with their parents or a residential caregiver who has been subject to safety checks; and
  • Ensuring that accommodation arranged by the signatory for students aged 18 and over is safe and in acceptable condition, and that effective communication is maintained with these students; and
  • Ensuring that other students aged 18 and over are directed to relevant advice and information that will enable the student to understand their rights and obligations as a tenant in New Zealand.

See Clause 26 of the Code for more information:

(Pastoral Care of International Students) Code of Practice 2016: 26. Process: accommodation – NZQA

NZQA’s Code of Practice guidelines can also be used to support compliance:

(Pastoral Care of International Students) Code of Practice 2016 – NZQA

For domestic students in student accommodation (which has an exemption under the Residential Tenancies Act) who are required to self-isolate, outcomes 7 and 8 in the Interim Code require providers (and their contracted accommodation services) to provide peer support, information and advice on self-care and positive well-being, what action to take in an emergency and how to report health and safety concerns.

Under both codes, providers should also ensure that they regularly check on the welfare of students in self-isolation.

What if the student is in shared accommodation?

Students can still share accommodation while self-isolating, so long as they follow the appropriate self-isolation procedures.

As much as possible, students should limit contact with people other than the family members/companions they travelled with. They should avoid having visitors, but it is okay for friends, family or delivery drivers to drop off food.

If students are in a home where the other residents have not travelled (e.g., home / flat, a homestay, student accommodation), they should minimise close contact with the other residents by avoiding situations where they may have face-to-face contact closer than 1 metre for more than 15 minutes. The other household residents do not need to self-isolate provided these precautions are followed.

Students in self-isolation should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in the residence. After using these items, they should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in the washing machine.

Providers should also give consideration to other residents, and support affected students into alternative temporary accommodation as appropriate

Self-isolation – Ministry of Health

Flexible arrangements for students 

All education and research services requiring face to face contact should be suspended immediately. As much delivery as possible should be shifted online, so long as this can be managed by staff working at home.

NZQA is enabling non-university tertiary education providers to temporarily support students who are affected by COVID-19 through online learning options.

If you have a programme that is approved for online delivery, please contact NZQA on 0800 697 296 for more information. This temporary approval does not apply to training schemes.

Student requests to defer their study

All education providers should apply the principles of fairness to ensure students are not disadvantaged from the current situation through no fault of their own. Providers should advise affected students about arrangements if they want to defer, including how their fees will be protected and how to apply for an updated Confirmation of Study/Offer.

In the event a student decides to withdraw from their programme of study, providers should ensure students are made aware of any potential refunds.

If providers have concerns about how changes may affect a student’s visa, contact Immigration New Zealand or check their website for general information about student visas relating to COVID-19: 

Travel and visa advice for students – Immigration New Zealand

COVID-19 – Immigration New Zealand

Managing attendance records for students

If students are following New Zealand Ministry of Health guidelines for self-isolation and cannot participate, attendance records should note that the absence is due to genuine circumstances.

If providers have concerns about how changes may affect a student’s visa, contact Immigration New Zealand or check their website for general information about student visas relating to COVID-19:

Travel and visa advice for students – Immigration New Zealand

COVID-19 – Immigration New Zealand

Visa-related questions

Temporary restrictions on travel remain in place as a precautionary measure.

If students or parents have visa-related questions, they should check Immigration New Zealand, which provides updates on the visa situation through its website:

Travel and visa advice for students – Immigration New Zealand

Financial assistance for the costs of changes to travel, fees, and accommodation for students

There is no direct government support available for costs incurred in relation to COVID-19. However, Code signatories have an important responsibility to ensure students are well informed, safe and properly cared for. This includes ensuring international students have the appropriate insurance in place.

NZQA advises Code signatories and international students to contact their insurance provider directly for up-to-date advice on any possible claims as a result of COVID-19. Providers may also choose to make financial aid available to students, and/or additional provision for students affected by COVID-19 and the related travel restrictions and self-isolation.

Signatories enrolling international students with exclusions on their insurance policies will need to weigh up all factors and the available information. There is an expectation that signatories ensure, as far as practicable, that the risks outlined in Clause 16D of the Code are covered.  

Pandemic planning

If you would like to review your pandemic plan, the Ministry of Education guidance will assist you through that process:

Review your pandemic plan

Emergency Management planning (includes advice for pandemics)

If you would like to review your pandemic plan, the Ministry of Education guidance will assist you through that process:

Review your pandemic plan

Emergency Management planning (includes advice for pandemics)

The Emergency Management Plan template also includes provision for pandemics:

Emergency management plan template [DOC, 719 KB]

Keep an eye on our website and the Ministry of Health website for updates: 

COVID-19 (novel coronavirus) guidance – Ministry of Health

Supporting the wellbeing of students

A number of your community may be feeling worried about COVID-19 (novel coronavirus). 

Here is some advice about how you can support the wellbeing of your students and their families:

COVID-19 and wellbeing

Supporting the wellbeing of students

A number of your community may be feeling worried about COVID-19 (novel coronavirus). 

Here is some advice about how you can support the wellbeing of your students and their families:

COVID-19 and wellbeing

Advice for students, parents and whānau

This section was updated on Wednesday 1 April at 12:40pm.

Advice for parents who are essential workers

Where possible, essential workers need to make their own arrangements for childcare from Thursday 26 March until the end of the lockdown, due to limited capacity.
 
Where this is not possible alternative arrangements have been made so essential workers can continue to work.

Essential businesses - covid19.govt.nz

What essential workers need to know when making their own arrangements?

Essential workers will need to use their existing networks for in-home care, for example a neighbour, relative, friend or current carer/nanny who can come to their house, or provide childcare in their own home. There are Public Health rules that must be observed:

  • The person caring for your child becomes part of your self-isolating group.
  • This group must remain the same for the whole period.
  • The carer must not care for children from other households (other than their own) over the same period.
  • If a child or carer becomes unwell, they must stay at home. 

If essential workers do not have access to childcare through their own networks:

If essential workers are unable to access childcare, the government will fund other licensed childcare providers (for example through PORSE, Barnados and Edubase / Home Grown Kids) to provide in home care to the children aged 0-14 of essential workers. All providers will provide care for ages 0-14. The carer would be subject to the same Public Health rules as set out above.
 
For the purposes of providing care to children of essential workers, the in home carer will be classified as an essential worker in both cases.

Initial list of contact details for providers

Check the Work and Income website for In-home childcare for essential workers updates:

COVID-19 - Work and Income website

Parent fees while ECE services are closed

As early learning services are closed, we are encouraging them to be flexible and reasonable about parent fees during this period.

The Government is continuing to support early learning services through the ECE subsidy funding with no claw backs during the lockdown period, and services can also apply for the Covid-19 Wage Subsidy.

Technology

Advice for unwell students

If you have a particular concern about your child or yourself, Healthline has a dedicated line for COVID-19 enquiries with translators and interpreters available 24/7 in 150 languages:

If you intend to visit your GP or after-hours medical centre, phone ahead first to let them know.

COVID-19 is now a notifiable infectious disease and treatment for people who have, or who are suspected of having. COVID-19 is publicly funded under the infectious disease exception, to the extent appropriate in the circumstances to manage risks to other persons. This covers anyone in New Zealand, regardless of visa/citizenship status or length of time in the country.

Please note that the services are limited to:

  • Diagnosis.
  • Treatment of the person’s infectious or quarantinable disease.
  • Follow-up services.
  • Contact tracing services.
  • Surveillance of persons who are liable to quarantine under the Health Act 1956.

More information is available on the Ministry of Health's website:

People receiving treatment for infectious diseases - Ministry of Health

COVID-19 health advice for the public – Ministry of Health

Talking to children about COVID-19 

Children look to adults for guidance on how to react to stressful events such as COVID-19. Parents, caregivers, whānau and teachers will have a particularly important part to play in reassuring children at this time. 

Talking to children about COVID-19

What are my options for accommodation when self-isolating?

Self-isolation requires that you have accommodation that is stable and that you limit your contact with any other people living in the same dwelling; e.g. a separate room and, if possible, separate bathroom.

A private home/flat is preferred over shared living arrangements such as hostels, boarding houses, residential halls, or even hotels. Please contact your education provider for appropriate accommodation support.

What if I am in shared accommodation?

You can still share accommodation while self-isolating, so long as you follow the appropriate self-isolation procedures.

As much as possible, you should limit contact with people other than the family members/companions they travelled with. You should avoid having visitors, but it is okay for friends, family or delivery drivers to drop off food.

If you are in a home where the other residents have not travelled (e.g. home / flat, a homestay, student accommodation), you should minimise close contact with the other residents by avoiding situations where you may have face-to-face contact closer than 2 metres for more than 15 minutes. 

While in self-isolation you should not share items such as dishes, drinking glasses, cups, eating utensils, towels, or pillows with other people in the residence. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning, or wash them in the washing machine.

Do other people I’m living with, like my homestay family or flatmates, have to self-isolate as well?

The other household residents do not need to self-isolate provided these precautions are followed.

For more information, refer to the Ministry of Health website:

 Self-isolation – Ministry of Health

Advice for homestay host families

The health of students and homestay families is a priority.

If you have concerns about hosting students who are returning from overseas, or may have been exposed to the coronavirus, you should contact the student’s school.

Supporting students’ learning at home

Students (or their parents/caregivers) can contact their school or teacher for support with their learning while their school is closed. You can ask for course work or activities that are related to what would normally be covered in that student's class/es during the shutdown period.

Students can do their own research into these learning areas, so that by the time they return to school, they are ready and able to contribute to class discussions.

For parents of students at home

  • Depending on their age, students can be encouraged to read, or be read to. They can also help, by reading to their younger siblings, if they’re also home. 
  • Keeping a journal or scrapbook during the time period is a way for them to collect and create. These could incorporate drawings, photos, plans and stories of things they’ve done, all of which will help their literacy skills.
  • Helping out with cooking and baking makes use of their maths skills and shows them how maths is all around them. Helping with housework also teaches your child lots of important skills about being organised, teamwork, co-operating and contributing.
  • Talk to your child about how (critical) thinking is important to make sense of everything they do at school and at home. Find some news items or opinion pieces, and discuss whether you each agree with what’s been said. Why? Why not?

Technology

Technology is great whether it’s for information, learning, keeping connected or for games, music and videos. Here's a reminder about how to keep young people safe in an online world where, unfortunately, there are some predators. 

Keeping on line safe

You may want to discuss internet safety with your children - of all ages. You should agree with them what they can do online including sites they can visit and appropriate behaviours including:

  • reviewing and approving games and apps before they are downloaded
  • reviewing privacy settings of sites and applications
  • checking children’s profiles and what they are posting online
  • check the sites your child is accessing
  • reminding children that anything that is posted online will be permanently on the internet
  • taking the time to understand what sites they are visiting and who they are talking with and check in regularly
  • some social media sites have age restrictions to join, check these before letting your child use them or join them
  • monitoring a child’s use of the internet and consider having them use it in an open, common area of the house
  • making sure your children know to report any activity they don’t feel comfortable with to parents and caregivers straight away.

There is a unique opportunity during the lockdown of families going out together, albeit it close to home, but if your child is going out on their own it’s still important to check where they are going.

If we all work together to make sure children are safe online, we can make the internet a great tool for people of all ages.

International students having accommodation issues

If you are having accommodation issues, please call your education provider first. They are there to help you.

If you are unable to reach them, call Tertiary Education Commission on 0800 123 797 Monday to Friday.

You can also contact a Ministry of Education office near you Monday to Friday:

Ministry of Education regional office contacts

Or you can call NZQA on 0800 697 296 Monday to Friday.

您遇到住宿问题了吗?

国际留学生,您好!
如果您遇到住宿问题,请先致电您的学校,他们会帮助您。
如果您无法联系到他们,请在周一至周五致电高等教育委员会(Tertiary Education Commission):0800 123 797。
您也可以在周一至周五联系您附近的教育部办公室 Ministry of Education regional office contacts (教育部区域办公室联系方式)
或者可以在周一至周五致电新西兰学历认证局(NZQA),电话:0800 697 296。

您有住宿問題嗎?

國際留學生,您好!

如果您有住宿問題,請先致電您的學校,他們會幫助您。

如果您無法聯繫到他們,請在周一至週五致電高等教育委員會(Tertiary Education Commission:0800 123 797。

您也可以在周一至週五聯繫您附近的教育部辦公室 Ministry of Education regional office contacts(教育部區域辦公室聯繫方式)

或者您可以在周一至週五致電紐西蘭資格認證局(NZQA), 電話:0800 697 296。

 

If I can't start my courses on time, how will I continue my study?

In the first instance, you should contact your education provider. Education providers are being encouraged to consider flexible learning arrangements such as online learning/blended delivery, offering extra semesters, or changing the timetables for programmes to support students when they do arrive in New Zealand.

If you are unable to enter New Zealand and this impacts your ability to participate in regularly scheduled course programmes, you should contact your education provider to discuss distance learning options, or provision of refunds for fees and/or hostel deposits if enrolments are deferred.

If you are concerned about how changes may affect your student visa, contact Immigration New Zealand or check their website for general information about student visas relating to COVID-19:

Visa information – Immigration New Zealand

I would like to defer my study, what are my options?

Providers should advise affected students about arrangements to protect their fees if they decide to defer their studies. In the event a student decides to withdraw from their programme of study, providers should ensure students are made aware of any potential refunds or deferral of course fees.

Will my insurance cover me for extra costs related to COVID-19?

As the novel coronavirus is now considered a “known event” by many international student insurance providers, your insurance may not cover you if you have had to change or cancel travel or accommodation bookings. However, each insurance provider has different coverage, and you should contact your insurance provider to discuss your situation.

Is there any assistance to help cover the costs of these changes to travel, fees, and accommodation?

You should contact your education provider and/or insurance provider for up-to-date advice on any possible claims as a result of COVID-19.

Your education provider may have financial aid available to its students, and/or additional provision for students affected by COVID-19 and the related travel restrictions and self-isolation. Contact your education provider to discuss your options.

If I can’t attend classes as I am self-isolating, what happens to my attendance records?

Immigration instructions require that international students attend their programme of study at all times, unless there are genuine reasons for absence. If you are following New Zealand Ministry of Health guidelines for self-isolation and cannot attend classes, attendance records should note that the absence is due to genuine circumstances.

If providers have concerns about how changes may affect a student’s visa, contact Immigration New Zealand or check their website for general information about student visas relating to COVID-19: https://www.immigration.govt.nz/about-us/media-centre/news-notifications/coronavirus-update-inz-response

Students/families experiencing discrimination

If you or someone you know is experiencing racial discrimination related to COVID-19, the Human Rights Commission offers a free and confidential enquiries and complaints service which you can use.

This kind of behaviour is absolutely unacceptable, and we encourage you to make a complaint:

NetSafe also offer advice for those experiencing online race-based abuse:

Race-based online abuse – NetSafe

Advice for tertiary students

This section was last updated on Tuesday 31 March at 12.10 pm: 

Alert level 4

Information about the four level alert system

What happens to my studies now my provider has to close?

  • All providers have closed for face-to-face teaching.
  • They are busy trying to make alternative arrangements to deliver your study.
  • So the message is stay in touch with your provider in the usual way through their website, Facebook and other social media pages and keep checking your email.    
  • It is really important not to make any quick or reactive decisions to withdraw from study.

To keep getting your Student Allowance or Loan you need to be enrolled 

  • You will continue to receive your weekly StudyLink payments if you remain enrolled – so please stay enrolled.
  • Answers to questions in relation to Student Allowance and Living Cost payments can be found on StudyLink’s website.
  • If students need extra help during this time they can find information about emergency assistance on the StudyLink website.

Information about student loans and allowances – StudyLink

Extra financial help for students – StudyLink

What if I’m in a hall of residence/hostel/homestay? 

  • Some of you may still be in your accommodation because you can’t get home or it’s the only accommodation you have.
  • Please don’t be concerned, your accommodation provider is there to help you
  • Nothing will change until new arrangements have been made for all students.
  • The main thing is to just follow the advice and directions from the Ministry of Health to self-isolate and be super vigilant with your personal distancing and hygiene MOH guidelines
  • Your provider is there to provide support and to help you to access medical services if you need them. 

Wellbeing – looking after yourself 

  • If you’re feeling anxious or lonely, there are a number of free counselling services you can use. You can find contact details for these services and other advice on the NauMai NZ Feeling lonely, homesick or depressed page
  • There is also information on this page to help you keep in contact with friends and family.  It is more important than ever to maintain these connections.
  • It is ok to go for a walk. You do not have to be in your room all the time. However you must maintain a two meter distance from other people at all times.

Feeling lonely, homesick or depressed – NauMai NZ

What if my academic performance is affected?

If any of the actions taken to prevent the spread of COVID-19 in New Zealand impact your ability to complete or pass your course, your provider and StudyLink will take this into account if you apply for a Student Allowance or Loan again in the future.

I am worried about rent increasing or being evicted from my flat

  • There is now a freeze on rental increases. A rent increase notice from your landlord won’t have the effect of increasing your rent, unless the increase had already taken effect.

COVID-19: Rent Freeze and Tenancy Terminations – Ministry of Housing and Urban Development

Post-graduate students

  • If you received a scholarship, contact the organisation that gave you the scholarship to discuss your situation. You could ask if the scholarship can be changed to provide continuing support for your studies once you are able to start again. This might include whether the scholarship can be used over a longer period, or can be held for later use if you need to stop study for now.
  • If you have a research deadline, contact your provider to work through the implications for your research. They may not have an answer immediately, and the answer will likely depend on your circumstances and the type of research you are doing.  

Travel and visa advice for international students 

  • Under Alert Level 4, people need to stay home. No travel is allowed around the country, except for essential services.
  • Under Alert Level 4, you cannot take a domestic flight to connect with an international flight. If students are not in self-isolation, are well, and have a confirmed booking on a commercial international flight and can drive to the airport by car in 5 hours or less, they may travel by car to the airport.
  • Alert Level 4 restrictions on travel in New Zealand are important for us all to respect to protect the health of everyone in New Zealand and to save lives. If you are travelling within the country please respect the physical distancing requirements.
  • Some countries are looking to repatriate their citizens by making special flights and have been in contact with students directly via email.
  • At present, no repatriation flights have been approved by the New Zealand Government. We will update you if this situation changes.
  • With no repatriation flights approved, students who do not have a confirmed commercial flight booked (as above) should remain with their homestay or accommodation providers and not attempt any travel.
  • We have asked education providers and homestay families to keep in close contact with you to ensure that you have access to suitable accommodation and, have the care, support and information you need to deal with any issues including visas, insurance, and other support.

For international students with visas that will soon expire, it is very important that you apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed

New Zealand tertiary institutions, all government education agencies, and the Ministry of Social Development will do everything they can to assist you to continue studying during this uncertain time.

We are also providing regular bulletins for tertiary students as the situation evolves. 

COVID-19 bulletins for tertiary providers and students

More information

Talk to your education provider about your course, and any questions or concerns you have about being able to continue to study.

International students having accommodation issues

If you are having accommodation issues, please call your education provider first. They are there to help you. 

If you are unable to reach them, call Tertiary Education Commission on 0800 123 797 Monday to Friday.

You can also contact a Ministry of Education office near you Monday to Friday:

Ministry of Education regional office contacts

Or you can call NZQA on 0800 697 296 Monday to Friday.

您遇到住宿问题了吗?

国际留学生,您好!
如果您遇到住宿问题,请先致电您的学校,他们会帮助您。
如果您无法联系到他们,请在周一至周五致电高等教育委员会(Tertiary Education Commission):0800 123 797。
您也可以在周一至周五联系您附近的教育部办公室 Ministry of Education regional office contacts (教育部区域办公室联系方式)
或者可以在周一至周五致电新西兰学历认证局(NZQA),电话:0800 697 296。

您有住宿問題嗎?

國際留學生,您好!

如果您有住宿問題,請先致電您的學校,他們會幫助您。

如果您無法聯繫到他們,請在周一至週五致電高等教育委員會(Tertiary Education Commission:0800 123 797。

您也可以在周一至週五聯繫您附近的教育部辦公室 Ministry of Education regional office contacts(教育部區域辦公室聯繫方式)

或者您可以在周一至週五致電紐西蘭資格認證局(NZQA), 電話:0800 697 296。

If I can't start my courses on time, how will I continue my study?

In the first instance, you should contact your education provider to discuss distance learning options, or provision of refunds for fees and/or hostel deposits if enrolments are deferred.

If you are concerned about how changes may affect your student visa, contact Immigration New Zealand or check their website for general information about student visas relating to COVID-19:

Visa information – Immigration New Zealand 

I would like to defer my study, what are my options?

Providers should advise affected students about arrangements to protect their fees if they decide to defer their studies. In the event a student decides to withdraw from their programme of study, providers should ensure students are made aware of any potential refunds or deferral of course fees. 

Is there any assistance to help cover the costs of these changes to travel, fees, and accommodation?

You should contact your education provider and/or insurance provider for up-to-date advice on any possible claims as a result of COVID-19.

Your education provider may have financial aid available to its students, and/or additional provision for students affected by COVID-19 and the related travel restrictions and self-isolation. Contact your education provider to discuss your options. 

Students/families experiencing discrimination

If you or someone you know is experiencing racial discrimination related to COVID-19, the Human Rights Commission offers a free and confidential enquiries and complaints service which you can use.

This kind of behaviour is absolutely unacceptable, and we encourage you to make a complaint:

NetSafe also offer advice for those experiencing online race-based abuse:

Race-based online abuse – NetSafe

Advice for Ministry Suppliers

As the COVID-19 situation evolves we want to update you on what we’re doing to manage the impact on our people, schools, suppliers and ongoing projects.

Here are our key messages for suppliers as of 23 March 2020:

Update for suppliers working on school construction projects

  • If you are currently working on an active school construction project, we now require you to suspend work.
  • You have until the close of business, Wednesday, 25 March 2020 to ensure the site is safe, tidy and secure. This includes where possible removing your tools and valuable materials from site.
  • Where possible we would ask for any unprotected works that can be, are reasonably protected. The Ministry will cover the cost of all reasonable works you need to do to protect the site.
  • Your Ministry Delivery Manager or Property Advisor will be in contact with you throughout the duration of the suspension.
  • We are working with other Government agencies to determine an appropriate response to support industry and ensure economic activity is maintained in the context of the current pandemic. Further advice will follow in due course on resolving contractual and commercial issues with our contractors and consultants. 

Update for all Ministry suppliers

  • The situation regarding COVID-19 remains fluid, and our response will continue to evolve.
  • We are considering the impacts of the situation and will address these as quickly as we can. Please keep an eye on this web page for any changes we have to make, and we ask you to keep us updated with any changes as well.
  • For further clarification please email our dedicated mailbox for suppliers: askus.procurement@education.govt.nz  

More information about COVID-19

Thank you for your continued support.

COVID-19 and wellbeing

You can support your community by encouraging and reinforcing with children/students and families the principles of hygiene and cough etiquette (regularly wash hands with soap, covering mouth and nose when sneezing, staying home if you are sick).

Key messages

The following key messages may be useful for you, should you wish to send any communications out to your community:

  • It's important for your wellbeing to stay socially connected, even if you are physically self-isolating. For example, video calling, social media and phone calling are all great ways to keep connected while following self-isolation guidelines.
  • Some individuals may choose to wear face masks, as it is part of their cultural practice to do so to support their hygiene needs.
  • Please respect that people are being proactive in keeping themselves and families safe.
  • Alongside teaching hygiene practices we also need to be respectful of other cultures and knowledge of keeping others safe from disease.
  • Children and student well-being is important and includes ensuring that all children and students have a safe physical and emotional environment at their service or school.

Note that the Ministry of Health is taking this evolving situation seriously and is working closely with other Government agencies, DHBs and emergency management teams throughout New Zealand, and with Australia.

More information about looking after your wellbeing during COVID-19

Some ways you can continue to support your community include:

  • Reassure parents and students about the hygiene practices that you are reinforcing and the cleaning and the care you are taking of their learning environment.
  • Follow up with parents of children and students that may be absent to check in about their health and welfare.
  • Let parents and students know that they can ring Healthline (for free) on new dedicated 0800 number specifically for health-related calls about COVID-19 (0800 358 5453) at any time.
  • If anyone has experienced racial discrimination related to COVID-19, the Human Rights Commission offers a free and confidential enquires and complaints service.
  • Maintain privacy and confidentiality of those seeking health care and those who may be part of any contact investigation.
  • Keep in contact with the family/families affected. Check on their access to supports and help them access support if this is not occurring.
  • Provide timely communication of the risk or lack of risk from associations with products, people, and places.
  • Share accurate information about how the virus spreads.
  • Share information about preventative steps.
  • Teach and reinforce preventive measures.
  • Be cautious about the images that are shared. Make sure they do not reinforce stereotypes.
  • Engage with groups in person and through media channels face-book etc., about communicating safely about the disease and the known facts. Reinforce messages about social support and inclusion.
  • Share the need for social support for people who have returned from affected areas and are worried about friends or relatives in the affected region.
  • Encourage families to talk about the virus and how it spreads.
  • Talk with families about developing a plan together to stop its spread and what they will do if they get sick.

Reinforce your whānau or school values:

  • State what they are and that these values support the way we talk about, care for and support others.
  • Support understanding of different lives, different perspectives, and different cultures.

Keep an eye out for inappropriate behaviour:

  • Every learner has the right to a safe, healthy and supportive learning environment, where they are accepted and respected, and an education that values their identity, language and culture, and those of their family and whānau.
  • Where children and students are not respected, or treated fairly, or discriminated against - respond fairly and effectively.
  • It’s important to remember that if bullying occurs for whatever reason, that bullying prevention is everyone’s responsibility.
  • Ensure children and students who have visited affected areas are also publically supported, and that their culture and identity is respected.
  • Speak out against negative behaviours, including negative statements on social media about groups of people, or exclusion of people who pose no risk from regular activities.

You may find some of the information on the bullying free website useful in supporting your children and students and creating a culture of support at this time.

Bullying Free NZ website

Race-based online abuse

You may be aware of inappropriate messages being posted online, particularly on Facebook or other social media platforms. If this is brought to your attention or if you experience online abuse, Netsafe have a free and confidential service to help. The following steps may also stop the abuse:

  1. Make a plan: This type of abuse can be extremely upsetting, but it’s important to think through your approach.
  2. Get help: Talk to someone that you feel you can trust. This could be a close friend or whānau. If you’d rather talk to someone else, you can contact Netsafe, Need to Talk, Lifeline or Youthline.
  3. Keep the evidence: Save texts and emails and take screenshots of anything that might disappear later. Make sure you keep track of dates, what has happened, who you think did it and why. You can follow these instructions if you need help.
  4. Report it: Block or report the abuse. Most social networks have safety centres with tips on how to deal with abuse on the platforms.
  5. There’s also the ability to disable comments on posts and videos on Instagram and YouTube.
  6. Contact Netsafe. They can provide advice and support 7 days a week. You can make a report online, text ‘Netsafe’ to 4282, email at help@netsafe.org.nz or call 0508 638 723.

Netsafe’s information about race-based online abuse might also help you or your family respond: 

Netsafe page on race-based online abuse

The New Zealand Human Rights Commission

If you know someone who has experienced racial discrimination related to COVID-19, the Human Rights Commission offers a free and confidential enquires and complaints service.

This kind of behaviour is absolutely unacceptable, and we encourage anyone experiencing discrimination to make a complaint:

Supporting wellbeing of children and students returning after staying away

We encourage you to plan what the support for returning students and children may look like. Some considerations include:

  • Reinforce with your community that the stay-away period is over and that you are looking forward to welcoming all children or students back.
  • Teachers responsible for student welfare will also need to consider the inclusion of returning students in activities that occur outside of the classroom such as drama, music and sporting teams that students have already signed up for.
  • The teacher responsible for the care and welfare of international students needs to be in regular contact with returning students. They should ensure there is clear and open communication with parents to assure them of their child’s wellbeing and care.
  • Be aware that for some children, students, their parents, relatives or friends may have been affected by the COVID-19 and this will be a source of worry and concern for the child/student. Gently enquiring about a child’s or student’s parents and friends and how they are maintaining contact will help. Know that situations will vary for each child/student, as will the willingness for children/students to approach an adult for support. Consider the following support if possible:
    • Facilitating and establishing contact for children/students with parents that may be unwell or can’t be contacted. Consider the use of interpreters.
    • Supporting children/students with safe travel information if they are returning home.

Please consider other wellbeing support by:

  • Being aware and vigilant about rumours, false statements and comments about the COVID-19 or returning students that have the potential to create fear and distrust. Provide ongoing messages about safety and caring for your community during this time.
  • Reassuring children and students by promoting inclusion in the service, classroom and school activities.
  • Making sure children and students know who to contact if they are worried about a peer or friend in the school/ECE community.
  • Making sure children and students know what to do if they are unwell or worried about themselves or someone else i.e contacting Healthline or their GP.
  • Communicating about the Ministry of Health dedicated 0800 number for COVID-19 health advice and information 0800 358 5453 (for international SIMs +64 9 358 5453) – it is free and available 24 hours a day, 7 days a week.
  • Being aware some children and students may not be engaging in a service, classroom and/or school activities, and ensuring staff follow up to support their engagement back to their school or service.

You may also like to think about how these children and students support each other as a group, possibly including a ‘space’ they can use if they want at their school or service. Discuss this with returning children and students as they may have other ideas about what support they need as a group.

Inclusive classroom culture

We encourage you to continue your support for the wellbeing of these children and students as they return to their service or school. You may find the Ministry’s Guide to inclusive classroom culture helpful to support you to promote inclusion.

Ministry Guide to Inclusive Classroom Culture

Talking to children about COVID-19 (novel coronavirus)

Guidance for parents, caregivers, whānau and teachers

Keep your community informed

Keeping your community informed about what your service or school is doing will help keep a calm environment for staff, children, students and families.

Please read the information being provided from the Ministry of Health which is being updated regularly. They are the best source of information about New Zealand’s response to COVID-19 and how to best manage any potential risk.

We will also continue to maintain the information on our website and should anything change, will update you as soon as possible by Special Bulletin (emailed to you) or through communications from our regional teams.

COVID-19 - Managing your mental wellbeing - Ministry of Health

If you need further support, please do contact your local Ministry of Education office:

Contact details for Ministry of Education local offices 

Key contacts

Healthline

Healthline has a dedicated line for COVID-19 enquiries with translators and interpreters available 24/7 in 150 languages:

Ministry of Health

The Ministry of Health are the lead Government agency providing health advice in New Zealand in response to COVID-19:

COVID-19 – Ministry of Health

Public health units/district health boards

If you need to contact your public health officer: 

Public Health Unit Contacts – Ministry of Health

Unite against COVID-19

This website has everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates:

Unite against COVID-19 - covid19.govt.nz

Immigration New Zealand

Keep updated on travel restrictions through the New Zealand Immigration website:

COVID-19 response – Immigration New Zealand

SafeTravel

Advice for New Zealanders living and travelling overseas:

Travel advice – SafeTravel

New Zealand Human Rights Commission

If you know someone who has experienced racial discrimination related to COVID-19, the Human Rights Commission offers a free and confidential enquires and complaints service:

Pastoral care for students

If you have specific questions about pastoral care for domestic or international students, contact the New Zealand Qualification Authority (NZQA) Code team:

Tenancy Services 

Are you a landlord or a tenant dealing with a coronavirus situation? Make sure you are aware of your rights and responsibilities:

COVID-19: What landlords and tenants need to know – Tenancy Services

World Health Organization (WHO)

Information and guidance from WHO regarding the current outbreak of COVID-19:

COVID-19 (novel coronavirus) – World Health Organization

Information in other languages 

COVID-19 - information in other languages - Ministry of Health

Last reviewed: Has this been useful? Give us your feedback