Learning Support Services

Contact us

This page provides you with contact details for all Ministry offices. You can also call us on 0800 622 222 or email learning.supportmailbox@education.govt.nz.

Requests for support (referrals) or questions

To request learning support or to discuss an existing service please contact your Service Manager or local office using the contacts below.

Traumatic Incident team

Contact our Traumatic Incident team on 0800 848 326 if your school needs support to manage an incident or crisis.

School transport

School transport questions or applications should be emailed to school.transport@education.govt.nz or you can call the School Transport team at the Ministry on 0800 Bus2School (0800 287 272).

Make a complaint about Learning Support Services

If you have concerns about a learning support service, you can make a complaint. We will work with you to resolve it.

Historic claims

Find out how to make a historic claim if you believe you were neglected or abused at a Residential Special School before 1989.

Regional Offices

Tai Tokerau region

Director of Education for Tai Tokerau: Hira Gage
Manager Learning Support: Jozsef Ekart
Email enquiries.whangarei@education.govt.nz
Requests for support: call your Service Manager or your local office or email enquiries.whangarei@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Tai Tokerau Area office:
10 Awaroa River Road
Onerahi
Whangarei 0110
PO Box 911
Whangarei 0140
Northland
DX Number: AX1000
Phone
09 436 8900
Fax
09 436 8902
Kerikeri office
9 Hobson Avenue
Kerikeri
PO Box 797
Kerikeri 0230
Phone
09 407 4880
Fax
09 407 6263
Kaitaia office
1st Floor 
1 Melba St 
Kaitaia
PO Box 580
Kaitaia 0441
Phone
09 408 6944
Fax
09 408 6261

Auckland region

Director of Education for Auckland: Isabel Evans
Deputy Director Learning Support: Adele Peart-Baillie
Managers Learning Support: Eng Leong Lim (Albany/Henderson), Lesley Whitehead (Botany), Steve Tanner (Auckland/Mt Eden)
Email enquiries.auckland@education.govt.nz
Requests for support: call your Service Manager or your local office or email using the email address for each office below.

Address for couriers and receptionPostal addressContact numbers
Auckland office:
12-18 Normanby Road
Mt Eden
Auckland 1024
enquiries.auckland@education.govt.nz
Private Bag 92644
Symonds Street
Auckland 1150
DX Number: CX10104
Phone
09 632 9400
Fax
09 632 9401
Albany office
Level 1
102 Rosedale Road
Albany
North Shore City 0632
NW.Servicesupport@education.govt.nz
PO Box 305160 
Triton Plaza
North Shore City 0757
Phone
09 487 1100
Fax
09 487 1187
Henderson office
10 Montel Avenue
Henderson
Auckland 0612
NW.Servicesupport@education.govt.nz
PO Box 21 057 
Henderson
Waitakere City 0650
Phone
09 632 0390
Fax
09 836 6620
Botany Office
Unit I
16 Bishop Dunn Place
Flat Bush
Auckland 2013
MN.Servicesupport@education.govt.nz
PO Box 217046
Botany Junction
Manukau 2164
Phone
09 265 3000
Fax
09 265 3199

Waikato region

Director of Education for Waikato: Paula Rawiri
Manager Learning Support: Paul Mitchell
Email enquiries.hamilton@education.govt.nz
Requests for support: call your Service Manager or your local office or email SEWaikato.Referrals@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Hamilton office
19 Home Straight
Te Rapa
Hamilton
PO Box 774
Hamilton 3240
DX Number: GX10047
Phone
07 850 8880
Fax
07 850 8998
Thames office
404 Queen Street
Thames
PO Box 386
Thames 3540
DX Number: GX10058
Phone
07 867 9520
Fax
07 868 7641
Taumarunui
c/o Taumarunui Primary School
Hakiaha Street
Taumarunui
PO Box 215
Taumaranui 3946
Phone
07 895 5453
Fax
07 895 5453
Tokoroa
32-34 Bridge Street
Tokoroa
PO Box 392
Tokoroa 3444
Phone
07 886 7222
Fax
07 886 7222

Bay of Plenty-Waiariki region

Director of Education for Bay of Plenty-Waiariki: Ezra Schuster
Manager Learning Support: Dawid de Villiers
Email enquiries.BoP-Waiariki@education.govt.nz
Requests for support: call your Service Manager or your local office or email enquiries.BoP-Waiariki@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Rotorua office
Level 3
1144 Pukaki Street
Rotorua 3010
PO Box 1749
Rotorua 3040
DX Number: JX10522
Phone
07 349 7399
Fax
07 349 7398
Tauranga office
132 First Avenue
Tauranga 3110
PO Box 15564
Tauranga 3144
DX Number: HX11045
Phone
07 571 7800
Fax
07 571 7864
Whakatane office
Shelby House
22 Louvain Street
Whakatane 3120
Shelby House
22 Louvain Street
Whakatane 3120
DX Number: JX10505
Phone
07 306 2500
Fax
07 308 5648
Taupō office
Totara Park
31 Totara Street
Taupō 3330
PO Box 986
Taupō 3351
DX Number: PX10002
Phone
07 376 1870 
Fax
07 377 2598

Hawke’s Bay/Tairāwhiti region

Director of Education for Hawke’s Bay/Tairāwhiti: Roy Sye
Manager Learning Support: Karen Hocking
Email enquiries.napier@education.govt.nz or moe.gisborne@education.govt.nz
Requests for support: call your Service Manager or your local office or email enquiries.napier@education.govt.nz or moe.gisborne@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Napier office
8A Lever Street
Ahuriri
Napier
PO Box 147
Napier 4140
DX Number: MX10022
Phone
06 833 6730
Fax
06 833 6731

Gisborne office
42 Grey Street
Gisborne 4010

PO Box 658
Gisborne 4040
DX Number: PX10065
Phone
06 869 1520
Fax
06 869 1521
Freephone
0508 656 565

Taranaki, Whanganui, Manawatu region

Director of Education for Taranaki, Whanganui, Manawatu: Jann Marshall
Manager Learning Support: Julie Hook
Email enquiries.whanganui@education.govt.nz
Requests for support: call your Service Manager or your local office or email enquiries.whanganui@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Whanganui office
93 Ingestre Street
Whanganui
Private Bag 3012
Whanganui 4540
DX Number: PX10045
Phone
06 349 6300
Fax
06 349 6301
Taranaki office
Level 1
Dawson House
37 Dawson Street
New Plymouth 4310
Freephone 0800 333 032
PO Box 8158
New Plymouth 4342
DX Number: NX10012
Phone
06 757 6400

Hawera office
c/o Child Youth and Family Office
242 High St
Hawera
Freephone 0800 333 032
PO Box 8158
New Plymouth 4342
DX Number: NX1008
Phone
06 757 6400
Fax
06 758 4135
Palmerston North office
1-3 Oxford Street
(cnr Ferguson and Oxford Street) 
Palmerston North 4410
PO Box 1154
Palmerston North 4440
DX Number: PX10023
Phone
06 350 9850
Fax
06 355 0503

Wellington region

Director of Education for Wellington: Suze Strowger
Manager Learning Support: Andrea Williams Email enquiries.lowerhutt@education.govt.nz
Requests for support: call your Service Manager or your local office or email using the email address for each office below.

Address for couriers and receptionPostal addressContact numbers
Lower Hutt office
19 Market Grove
Lower Hutt
support.lowerhutt@education.govt.nz
PO Box 30177
Lower Hutt 5040
DX Number: SX10073
Phone
04 463 8699
Fax
04 463 8698
Otaki office
c/o Otaki College
Mill Road
Otaki
support.otaki@education.govt.nz
PO Box 9
Otaki 5542
DX Number: SX10076
Phone
06 364 0840
Fax
06 364 0864
Masterton office
49 Lincoln Road
Masterton 5810
support.masterton@education.govt.nz
PO Box 862
Masterton 5840
DX Number: PX10008
Phone
06 370 5510
Fax
06 378 9573
Porirua office
Level 1
7 Herriot Drive
Porirua 5022
support.porirua@education.govt.nz
PO Box 50 136
Porirua 5240
DX Number: SX10141
Phone 04 463 4800
Fax 04 237 5808

Nelson, Marlborough, West Coast region

Director of Education for Nelson, Marlborough, West Coast: Erika Ross
Manager Learning Support: Patrick McEntyre
Email enquiries.nelson@education.govt.nz
Requests for support: call your Service Manager or your local office or email enquiries.nelson@education.govt.nz
Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Nelson office,
19 Haven Road
Nelson 7010
PO Box 282
Nelson 7040
DX Number: WX10712
Phone
03 546 3470
Fax
03 539 1501
Blenheim office
18 Stephenson Street
Blenheim 7201
PO Box 826
Blenheim 7240
DX Number: WX10514
Phone 03 579 1870
Fax 03 578 1860
Greymouth office
Blanchfield House
Cnr Guinness and Albert Sts
Greymouth 7805
PO Box 246
Greymouth 7840
DX Number: WX10408
Phone
03 768 2010
Fax
03 768 7750
Westport office
Westport South School
Derby Street
Westport 7825
PO Box 408
Westport 7866
DX Number: WX10419
Phone
03 789 8998
Fax
03 789 8974
Motueka office
14 Cambridge Street
Richmond 7020
27B Talbot Street
Motueka 7120
DX Number: WX10727
Phone
03 528 1750
Fax
03 528 1149

Canterbury region

Director of Education for Canterbury: Coralanne Child
Manager Learning Support: Susan Schneidemann
Email enquiries.christchurch@education.govt.nz
Requests for support: call your Service Manager or your local office or email referrals.canterbury@education.govt.nz 
Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Christchurch office
Te Urutī
48 Hereford Street
West End
Christchurch 8013
PO Box 2522 
Christchurch 8140
DX Number: WX10005
Phone
03 378 7300
Fax
03 378 7308
Timaru office
241 Selwyn Street
Timaru 7910
PO Box 155
Timaru 7940
Phone
03 687 2800
Fax
03 687 2829
Ashburton office
49A Winter Street
Ashburton
49A Winter Street
Ashburton
Phone
03 308 6908
Fax
03 308 2281

Otago, Southland region

Director of Education for Otago Southland: Julie Anderson
Manager Learning Support: Gary McClintock
Email: enquiries.dunedin@education.govt.nz or enquiries.invercargill@education.govt.nz
Requests for support: call your Service Manager or your local office or email BSG.OS@education.govt.nz
Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Dunedin office
414 Moray Place
Dunedin
Private Bag 1971
Dunedin 9054
DX Number: YX10126
Phone
03 471 5200
Fax
03 471 5201
Invercargill office
190 Forth Street
Invercargill
PO Box 887
Invercargill 9840
DX Number: YX10209
Phone
03 211 8000
Fax
03 211 8001
Southern Lakes Office
Cromwell College Grounds
Barry Avenue
Cromwell 9310
PO Box 142
Cromwell 9342
Phone
03 445 3750
Fax 03 445 1770

National Office

Director of Learning Support: David Wales
Email: learning.supportmailbox@education.govt.nz

All National Office contact details.

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