- Call emergency services
Call emergency services if you need the Police, fire service or an ambulance.
- Get medical assistance
Get immediate medical assistance for a child who is seriously injured or becomes seriously ill and notify a parent. There is more information about this in our licensing criteria.
- Put your plan into action
Put your service's emergency plan into action. The checklist below can help with your response.
Responding to traumatic incidents
Reporting serious injury, illness or incident#
If there is a serious injury, illness or incident involving a child at your service, you may need to notify another agency. If this occurs you will also need to contact us.
Our guidance set out what you must do and who needs to be notified.
- HS34 Notification – centre-based services
- HS33 Incident notification – home-based services
- HS34 Incident notification – kōhanga reo
- HS12 Incident notification – playgroups
Contact our traumatic incident team#
In a serious event, contact our traumatic incident team. Traumatic incident teams are based in all our regional offices. You can contact them at any time.
Freephone: 0800 TI TEAM (0800 848 326) (NZ only)
What our traumatic incident teams do#
After a sudden and disruptive event, our traumatic incident teams work alongside your service. Together, they will help you put processes in place for the safety and wellbeing of tamariki | children and staff.
That includes returning your service to normal operations as much as possible so children can be supported by the people they know and trust.
