Health and wellbeing support for tertiary students

COVID-19 support to access essential supplies and other financial assistance

The website outlines a range of financial support for individuals and whānau(external link) including income relief payment and support for people who need help getting groceries and other essential supplies(external link) (including links to food banks across Auckland and wider New Zealand). Further information can be found on the Work and Income website(external link).

Additional $1,000 available in course-related costs

Students can borrow up to $2,000 in course-related costs as part of their Student Loan. This is temporarily increased by $1,000 in response to COVID-19. More information can be found on the Studylink website(external link) and through this video for students. 

How to apply for the additional $1000(external link)

Transcript: Tertiary students — How to apply for the additional $1000 in course related costs.

Are you studying and finding it a little hard to keep on top of things?


Well, if you need help, you could borrow the Covid 19 offer of an extra $1,000 through Studylink.


Just a couple of things, are you studying full-time or approved limited full-time?


And under the age of 55?

Hmm… What?!

Alright sweet. This one’s for you!


And don’t worry, if you’ve already claimed your course-related costs in 2020, you can still apply for the extra $1,000.

Here are a few examples of the costs you can claim:

Stationery and text books.

Computer equipment, a computer desk or chair, or an internet connection.

Specialty equipment or clothing, e.g. safety clothing, massage table or hairdressing scissors.

Cost of childcare or perhaps travel, like for petrol or a bus pass.

Accommodation costs while away from home on placement or attending a block course.

While you don’t have to provide a quote up front, you may be asked for proof in the future so keep those receipts.

If you have other urgent costs not directly linked to your studies like food or accommodation needs, you can still apply for some support, just give them a call to find out.

To make a claim online, go to and log in to ‘MyStudyLink’.

Select ‘Apply Course Related Costs’ from the menu.

And click the ‘Apply for Course Related Costs’ button.

Enter the amount you’re requesting in each relevant category.

Then press ‘Next’ (or ‘Done’ if you’re using MyStudyLink mobile).

If you’re using mobile, you’ll need to tick the ‘I have read and agree to my declaration’ tick box.

You’ll be shown a summary of your claim. When you are ready, click ‘Accept’ (or ‘Ok’ if you’re using mobile).

Before you log out, check your details have been updated and your bank account is correct.

If your study has already started, you’ll receive your payment within two business days.

The earliest Studylink can pay you is 14 days before your study starts.


Don’t be whakama, apply now.

Clearhead – ‘your guide to mental wellbeing’

Clearhead(external link) is an online, one-stop-shop platform, designed by NZ doctors, that empowers New Zealanders to find the help they need. This free service helps people to understand their symptoms and provides personalised recommendations through our artificial intelligence chatbot. It’s available for free, 24 hours a day, 7 days a week. People can use it to receive regular support and advice from their mobile phone or computer wherever they are, whenever they need it.

Clearhead also provides a range of free mental health resources, helps people to find and book therapy and counselling services, and supports them to make a personalised wellbeing plan.

Visitor Care Manaaki Manuhiri

Help is available through Visitor Care Manaaki Manuhiri(external link) for people on temporary visas (including international students) who are in New Zealand and experiencing serious hardship due to COVID-19.
An FAQ for International Students is attached, which outlines what kind of support they can apply for, who is eligible, etc.

Campaigns and programmes

  • Like Minds, Like Mine(external link) is a national anti-stigma campaign. The aim of this programme is to increase social inclusion and to reduce stigma and discrimination towards people with experience of mental illness.
  • Waka Hourua(external link) Waka Hourua is the Māori and Pasifika National Suicide Prevention Programme. The goal of Waka Hourua is to build the capacity of Māori whānau, hapū, iwi, Pasifika families and communities to prevent suicide.
  • Kia Piki te Ora(external link). – there is a range of services, initiatives and organisations contributing to preventing suicide, including Māori and Pacific community suicide prevention programmes including

Further mental health and wellbeing resource

Crisis services:

For counselling and support:

  • Need to talk? Free call or text 1737 any time
  • Lifeline(external link) – 0800 543 354
  • Tautoko Suicide Helpline (0508 Tautoko)
  • Samaritans(external link) – 0800 726 666
  • Chinese Lifeline – 0800 888 880 (for people who speak Mandarin or Cantonese)

For children and young people

For help with specific issues

For families, whānau, friends and supporters

NZQA guidance on domestic and international Codes

NZQA’s website includes guidance to assist providers to achieve the outcomes of each Code, and to act as a prompt for their thinking and planning.

Domestic Code:

International Code:

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