ICT Helpdesk

All teachers and administrators in New Zealand registered schools can use the Ministry’s ICT Helpdesk. It also supports users of Student Management Systems (SMS), Learning Management Systems (LMS), and Student Transfer Systems (SRT).

Contact us

You can contact the ICT Helpdesk between 7am and 7pm Monday to Friday, except public holidays. Phone and email support are provided free of charge.

Freecall (NZ only): 0800 CALLICT (0800 225 542)

Phone: +64 9 356 3167

Email: callict@tki.org.nz

Information we’ll ask for when you call

  • School ID number and name.
  • Your name and email address.
  • A phone number.
  • The product you need help with.
  • The serial numbers of any relevant hardware, if possible.

Enquiries and issues we can help with

General troubleshooting

We'll troubleshoot and try to resolve suspected faults. If the product isn’t mainstream we may need to investigate further. We may refer you to self-help and online help files or websites.

Installation

We'll help you install products, as long as you're following the suppliers' guidelines, and you have in the past.

User guidance

We can guide you on using installed products. We may refer you to resources like websites, training material and manuals.

Warranty claims and hardware faults

We'll troubleshoot any suspected warranty claims in line with the manufacturer's guidelines.

The Ministry’s ICT policies

We can provide Ministry policies on:

  • the use of ICT in schools
  • school administration
  • ICT policy
  • the use of ICT products.

Digital learning support

The Connected Learning Advisory service ended in 2018.

Schools can still access digital learning services, support and professional development resources through our Enabling eLearning website.

Enabling eLearning website (external link)

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